We completely understand how daunting a purchase of this magnitude can be online and so we strive to make your experience hassle and risk free by offering a 30 day, no questions asked return policy on our diamonds. If you are any less than 100% satisfied you can return the diamond for a full refund just less the cost of shipping. No questions asked.
Your loose diamond may be returned for any reason with the single exception of breakage, for a full refund less the original shipping and insurance cost (insurance cost is determined by the value of the diamond), within 30 days of the date the loose diamond was shipped provided the diamond is accompanied by the original copy of the matching and /or identifying cerificates(s). Returns not accompanied by all of their original documentation will not be honored. All diamonds must be in new condition without having been altered or damaged in any way.
You must obtain a "Return Merchandise Authorization (RMA) code from Icestore prior to returning any item. Any item returned without an RMA will be refused.The RMA code should be written on your original invoice.
IceStore Inc. will refund the purchase price of the diamond returned within the time-frame and manner specified above, less the original shipping costs. The refund shall be made via IceStore, Inc. official company check.
DIAMONDS MUST BE SHIPPED POSTAGE PREPAID VIA THE UNITED STATES POSTAL SERVICE AND INSURED FOR THE FULL PURCHASE PRICE. ICESTORE, INC. IS NOT RESPONSIBLE FOR ANY RETURNED DIAMOND THAT IS NOT SENT IN THE MANNER SET FORTH ABOVE.
Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Packages should be double boxed with the address on both the interior and expterior boxes. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package. Please be sure to fully insure any package and return it via USPS registered mail only.
Rings and Mountings
Our Mountings are all custom manufactured per order and hand assembled specifically in your ring size and for your diamond/s. As such, all Mounting sales are final. No refunds, returns, exchanges or exceptions.
Diamond and Gemstone Jewelry
All diamond and gemstone jewelry can be returned within 30 days under the same terms and conditions as listed for loose diamonds. Custom work and special orders are final sale similar to our Mountings policy.