1. Why choose IceStore for my diamond purchase?

IceStore is your private jeweler, delivering GIA/IGI-certified diamonds and eco-friendly options with a true white-glove, boutique experience — zero pressure, zero hard sales tactics, guaranteed.

• Work one-on-one with founder Ari Gold

• No scripts, no quotas — only honest guidance and quiet expertise

• 5-star Google reviews reflect our calm, concierge-style service

• 30-day risk-free returns + expert consultations make your journey joyful and stress-free From first call to final delivery, we treat every client like family — because your story deserves nothing less.

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2. Who is IceStore?

Founded in 2001, IceStore has over two decades of expertise in delivering exceptional natural and lab-grown diamonds. We are a US-based company operating our Client Services division from Alpharetta, GA (just north of Atlanta) and our jewelry manufacturing facility in downtown Los Angeles, CA. As a proud member of RapNet, the world’s leading diamond trading network, we source only the finest GIA/IGI-certified gems, ensuring unparalleled quality and ethical standards. Our A+ BBB rating, 5-star Google reviews, and 30-day risk-free return policy reflect our unwavering commitment to you, our valued client. Trust IceStore to craft your love story with transparency, integrity, and brilliance — all delivered with white-glove care.

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3. What makes IceStore different?

Our white-glove, client-first approach puts your comfort and confidence first.

• GIA/IGI-certified natural and lab-grown diamonds, ethically sourced

• Personalized consultations with no rush, no upsell

• Price-match guarantees + 30-day risk-free returns

• A+ BBB rating + 5-star Google reviews from clients who felt truly heard We don’t sell diamonds — we curate your perfect moment.

 

4. Are lab-grown diamonds real diamonds?

Absolutely! Lab-grown diamonds are physically, chemically, and optically identical to natural diamonds, offering the same brilliance and durability. Our GIA/IGI-certified lab-grown diamonds are eco-friendly and cost 90+% less, making them a sustainable, client-focused choice — presented with the same white-glove respect as a $50,000 natural stone.

 

5. How does IceStore ensure ethical sourcing?

Your trust is our priority. All our diamonds — natural and lab-grown — are conflict-free, adhering to the Kimberley Process. Our lab-grown diamonds are crafted with renewable energy, reflecting our commitment to sustainability and your values as an eco-conscious client — all verified with full transparency, as part of our white-glove promise.

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6. What is the 30-day return policy?

We put you first with our risk-free 30-day return policy for loose diamonds (excluding shipping costs). Return your diamond in original condition with its GIA/IGI certificate, and we’ll handle the rest with white-glove efficiency. Finished jewelry offers exchanges or store credit, ensuring your peace of mind — no questions, no pressure.

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7. Can I customize my engagement ring?

Yes — and we make it personal. Every ring we create is made from scratch, we don't use any pre-fabricated parts, all custom made for your diamond and in your size. Your love story is unique, and our white-glove custom design process brings it to life:

• Work directly with a gemologist via Zoom, email, or phone

• Unlimited revisions on 3D CAD previews

• Hand-selected stones pulled just for you

• Free engraving with your message We listen first, design second — always at your pace.

 

8. How does IceStore’s prices compare?

We believe brilliance shouldn’t break the bank — or come with pressure. Our pricing is often -50% vs. Blue Nile and James Allen, thanks to:

• Direct sourcing from Siteholders and manufacturers

• Streamlined online operations (no lavish showrooms or inflated marketing)

• Price-match guarantee

 

No magic — just lower overhead, lower margins, and honest value delivered with white-glove care.

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9. What are 360° diamond views?

Our white-glove transparency starts at home. Every diamond includes high-definition 360° views — letting you inspect cut, clarity, and fire from every angle. It’s like having a private jeweler’s loupe in your living room, included with every stone — no appointment needed.

 

10. How does shipping work?

We prioritize your convenience with free insured shipping on orders over $3,000 (5–7 days domestic, 7–14 days international). Every package is tracked, insured, and discreet, arriving with white-glove packaging — including a signature wood box and care kit. Tracking issued the moment your order ships.

 

11. How can I contact IceStore for help?

Your dedicated gemologist is just one message away — white-glove support, always:

• Email: service@icestore.com (<15-min response during business hours)

• Phone: 1-800-697-1468 (Mon–Fri, 10:00 AM–6:00 PM EST)

• Live Chat: 24/7 on icestore.com No bots. No scripts. Just real experts who care.

 

12. What certifications do you provide?

• GIA (strictest grading)for natural diamonds and yellow diamonds.

• IGI (industry standard for lab-grown)

• GCAL (8X super-ideal cut reports) Every stone ships with original cert PDF + 360° HD video — delivered with white-glove documentation.

 

13. Can I see the diamond before I buy?

Yes — in the way that suits you best:

1. 360° HD video on every listing

2. Private Zoom consultation with Ari or your gemologist

3. In-person viewing at our Los Angeles or Alpharetta (by appt only)

 

14. What metals do you offer?

• 14K / 18K White, Yellow, Rose Gold

• Platinum (950)

• All hand-finished in our LA atelier.

 

15. How fast do you ship?

• Loose Diamonds 7–10 days

• Custom Ring 10–14 days

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16. Can I add colored gem accents (sapphire, etc.)?

Yes — with full creative control:

• Sapphire side stones

• Hidden halo birthstones

• Custom color combinations Your gemologist will source and present options — no obligation.

 

Still have questions?

• Email: service@icestore.com

• Text: (424-243-6458)

• Live chat: on site during normal business hours.

• White-glove response in <15 minutes during business hours.

 

Ready to begin your white-glove diamond journey? 👉 Book your private consultation or call 1-800-697-1468 now. IceStore – Real Diamonds. Real Savings. Real White-Glove Service.