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Icestore Policies

At Icestore, we strive to provide our clients with the most enjoyable online shopping experience ever, one that will keep them coming back to our store for many years to come. That’s why we believe that our store policies are fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us.

30-Day Money Back Guarantee

Your loose diamond may be returned for any reason with the single exception of breakage, for a full refund less the original shipping and insurance cost (insurance cost is determined by the value of the diamond), within 30 days of the date the loose diamond was shipped to you provided the diamond is accompanied by the original copy of the matching and /or identifying cerificates(s). Returns not accompanied by all of their original documentation will not be honored. All diamonds must be in new condition without having been altered or damaged in any way. You must obtain a "Return Merchandise Authorization" (RMA) code from IceStore prior to returning any item. Any item returned without an RMA will be refused.The RMA code should be written on your original invoice. IceStore LLC will refund the purchase price of the diamond returned within the time-frame and manner specified above, less the original shipping costs. The refund shall be made via wire transfer. DIAMONDS MUST BE SHIPPED POSTAGE PREPAID VIA THE UNITED STATES POSTAL SERVICE AND INSURED FOR THE FULL PURCHASE PRICE. ICESTORE LLC IS NOT RESPONSIBLE FOR ANY RETURNED DIAMOND THAT IS NOT SENT IN THE MANNER SET FORTH ABOVE. Return Shipping Packing your order: For all returns and exchanges, please include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Packages should be double boxed with the address on both the interior and exterior boxes. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package. Please be sure to fully insure any package and return it via USPS registered mail only. Rings and Mountings Our Mountings are all custom manufactured per order and hand assembled specifically in your ring size and for your diamond/s. As such, all Mounting sales are final. No refunds, returns, exchanges or exceptions. We guarantee the quality and craftsmanship of our jewelry for life. Diamond and Gemstone Jewelry Our jewelry pieces are all custom manufactured per order and hand assembled specifically in your size and for your diamond/s. As such, all jewelry sales are final. No refunds, returns, exchanges or exceptions. We guarantee the quality and craftsmanship of our jewelry for life.

Price Matching

We are committed to helping you find the best cut GIA and AGS certified diamonds at the lowest possible prices. If you find the same certified diamond available online at a lower price, simply contact an IceStore Client Services representative We will gladly match the price subject to the following terms and conditions: IceStore Diamond Price Matching applies only to certified loose diamonds sold through our own website with a Bank Wire price equal to or greater than $10,000 USD, excluding all discounts, offers, or promotions. The Diamond Price Guarantee only applies before you purchase your diamond from IceStore. To verify the competing price, you must supply an IceStore Client Services representative with: (1) a copy of the grading report from GIA, AGS for the diamond, and (2) a link to a website offer or a published price offer. The competing price must be available to any member of the public and cannot be a unique discount. The lower price must remain in effect at the time your request is verified by IceStore. Expired offers are not eligible. Competing prices must be in US dollars. The competitor's diamond must be in stock and available for purchase at that price. The IceStore price is the price after any rebates, gift certificates, and promotional discounts have been applied to the item. Costs for comparable shipping and handling will be included in the price comparison. Competitors' special promotions such as rebates, gift certificates, bundled products and "buy one, get one" offers are not eligible for the Price Matching program. Time-limited sales events (such as Black Friday or Cyber Monday), offers advertised as limited in time or quantity, clearance, liquidation and going-out-of business sales, and loyalty program offers are ineligible for the Diamond Price Guarantee program. The Diamond Price Matching does not apply where the competitor or IceStore has made a pricing error or typographical error on an item. Pawn shops and auctions (websites like eBay, or brick and mortar stores) are ineligible for the Diamond Price Matching program. Only one diamond per customer is eligible for the Diamond Price Matching program (multiple claims on the same diamond will not be eligible, regardless of the quantity ordered), and the Diamond Price Matching program can only be applied once per diamond, even if a lower-priced offer is subsequently found. The Diamond Price Matching program only applies to purchases for personal use. The Diamond Price Guarantee does not apply to purchases for resale or commercial purposes. If IceStore decides to match a competitor's price, we will honor the new price for 24 hours. IceStore reserves the right to verify all information regarding the competing offer and to refuse to offer a lower price, at our sole discretion, if we are unsatisfied with our ability to verify the competing price. We reserve the right to: (1) deny requests, (2) modify these terms at any time, and (3) terminate the Diamond Price Matching program at any time, at IceStore’s sole and absolute discretion.

Lifetime Warranty

We create the finest examples of custom manufactured diamond rings and jewelry and we stand 100% behind the quality and craftsmanship of our jewelry. We offer a free lifetime warranty against manufacturing defects on all IceStore fine jewelry. If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $250 deposit will be taken before the shipment of your item to Icestore for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the client chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the client after evaluation and any difference refunded. If a warranty issue is found, IceStore will repair the warrantied damage or replace the item without charge. Our manufacturing warranty excludes coverage for wear and tear, loss of precious stones and theft. Repair or service performed by a jeweler other than IceStore will void this warranty. IceStore offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please contact us for more information.

Shipping and Insurance

We offer complimentary FedEx shipping on all domestic orders over $10,000 USD. The cost of shipping for domestic purchases under $10,000 is a flat fee of $55 USD which covers the cost of the shipping and insurance. We ship using FedEx Priority Overnight service insured for the full amount of your purchase. If the value of your purchase exceeds $70,000 we use Brinks Armored Services to provide insured shipping. Once your purchase has been paid for and we are ready to ship you will receive a notification via email communication from IceStore and upon receipt of your acknoledgement another email will follow from FedEx with the tracking number of your package. Shipments will arrive by 10:30AM on the day following the date of shipment. An adult signature will always be required. In many cases it may be more convenient to have a package held at a local FedEx office for pickup at the your leisure. We can facilitate a Hold For Pickup at your request prior to shipping your merchandise. International Shipping International shipments are usually handled via FedEx International Priority service and insured for the full purchase amount. We reserve the right to employ the services of alternate shipping and logistics companies at our sole discretion. The cost of international shipping is determined by the value of the shipment and the destination. High Value Shipments Shipments of high value are defined as any shipment whose value exceeds $70,000 USD are shipping via Brinks Armored Services. An adult signature will be required upon delivery as will identification as proof of the correct recipient. We reserve the right to employ the services of alternate shipping and logistics companies at our sole discretion.

Payment Options

We accept the following forms of payment: Bank Wire Recipient: IceStore, LLC Routing Number: xxxxxxxxx Account Number: xxxxxxxxx Bank Name: JPMorgan Chase Bank NA Complete wire transfer instructions are provided at the time of sale. Certified Check Loose diamond orders will be processed and shipped out 2 business days after funds are recieved via Bank Wire, Money Order or Certified Check. Money Order Loose diamond orders will be processed and shipped out 2 business days after funds are recieved via Bank Wire, Money Order or Certified Check. Personal Check If payment is made via personal check IceStore reserves the right to deposit and hold each payment for up to ten business days. Any check payments that are not received within one week of when the order was placed will be cancelled. Each personal check and/or certified check must be drawn from a US bank account. Personal checks must also have the customer's name and address imprinted on the front of the check. Bitcoin - Buy diamonds and jewelry with BTC Purchase loose diamonds, gems and jewelry using your bitcoins. To make a payment with bitcoin just speak with your client services specialist when you place your order.

Privacy Policy

The IceStore website (the "website") is operated by IceStore, LLC ("Company"). Your privacy is very important to us. We do not sell or otherwise provide your personal information to third parties for any reason, except as required by law. Please read this privacy policy to learn more about the ways in which we use and protect your personal information. In this Privacy Policy we provide detailed information on when and why we collect your personal information, how we use it, and how we keep it secure. Collection and Use of Personal Information In general, you can browse our website without giving us any personal information. We use Web-tracking software to analyze traffic to this website in order to understand our customers' and visitors' needs and to continually improve our site for them. This Web tracking software collects only anonymous, aggregate statistics. However, certain activities on our site may require you to provide personal information. For example you need to provide this information to submit a unique proposal idea or to contact us. Disclosure of Personal Information We do not sell or otherwise provide your personal information to third parties for any reason, except as required by law. Children and Privacy Our website does not offer information intended to attract children. IceStore does not knowingly solicit personal information from minors. Security of Personal Information We have implemented industry-standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration, and destruction when you submit any form on Links to Other Websites Our website contains links to information on other websites. We do not have any control over these other websites, and therefore we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, consult that site's privacy statement. Unsubscribing or Changing Your Account Information If you have subscribed to receive email correspondence from IceStore, you may change your preferences or unsubscribe at any time by following the instructions provided in the emails. Your Consent By using our website, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice. If we change our Privacy Policy, we will publish those changes on this page. If users have any questions or suggestions regarding our privacy policy, please contact us.

Terms of Service

Welcome to (the “Site”), (“IceStore LLC", “we”, “us”, or “our”). We provide an online service for buying diamonds and other merchandise (“Products”) through the Site (the ability to purchase Products and all other services made available through the Site, the “Services”). IceStore LLC was established in 2000 as an alternative to the overpriced traditional luxury brands available to the general public. With client engaged customer service, guidance, and transparency, we provide our clients with the right diamond given their budget and unique needs. The following terms and conditions (the “Terms of Use”) form a binding agreement between you and us, and govern your use of the Site, the Services and any Orders (defined below) that you place. PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING THE SITE, PURCHASING OUR PRODUCTS, OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, YOU MAY NOT ACCESS OR USE THIS SITE OR PURCHASE ANY PRODUCTS. We may at our sole discretion change, add, or delete portions of these Terms of Use at any time on a going-forward basis. It is your responsibility to check these Terms of Use for changes prior to use of the Site, and in any event your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of any changes. We will notify you of any such material changes by posting notice of the changes on the Site, and/or, in our sole discretion, by email. 1. ACCOUNTS. In order to use certain features of the Site, you must register for an account (your “Account”) and provide us your email address and password (“Credentials”) or connect to the Services through a social networking site (an “SNS”) in which case we will access registration information that you authorize from the SNS. You may not transfer or share your Credentials with any third parties. If someone accesses our Site or Services using your Account Information, we will rely on the Credentials presented and will assume that it is really you or your representative who is accessing the Site and Services. You are solely responsible for any and all use of your Credentials and all Orders and activities that occur in connection with the Account. If you access the Services through an SNS, you may link your Account with your account on the SNS. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE SNS YOU USE TO ACCESS YOUR ACCOUNT IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH THE SNS. We reserve the right to take any action to ensure the security of the Site and your Account, including terminating your Account, changing your password, or requesting additional information to authorize transactions on your Account. In no event, and under no circumstances, will IceStore LLC be held liable to you for any liabilities or damages resulting from or arising out of (i) any action or inaction of IceStore LLC under this provision, (ii) any compromise of the confidentiality of your Account or password and (iii) any unauthorized access to your Account or use of your password. You agree to notify us immediately if you become aware that your Account Information is being used without authorization. You may delete your Account at any time, for any reason, by following the instructions on the Site. We may suspend or terminate your Account in accordance with these Terms of Use. 2. ORDERS. These Terms of Use, together with any additional terms on the Site, will govern any order you make through the Site or Services (including by phone) for Products (such order, an “Order”). When you place an Order, we will confirm your Payment Information (defined below) and shipping address by sending an email to the email address you have provided and/or calling you to verify your Order. Your placement of an Order through our Site is an offer to purchase the Product(s) ordered and we may accept your Order by processing your payment and shipping the Product(s). For any reason, we may decline to accept your Order or any part of your Order. All Products will be deemed accepted by you upon shipment, and title to and risk of loss passes to you when IceStore LLC provides the Product(s) to a common carrier. 3. PAYMENT. You agree to pay all fees or charges to your Account, including the fees associated with the purchase of any Products, in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Your Payment Provider agreement governs your use of the designated bank wire or financing arrangement and you must refer to that agreement and not these Terms to determine your rights and liabilities. bank wire information or authorization to use any financing secured through the third party lender, you agree that we are authorized to immediately seek payment from your Payment Provider for all fees and charges due and payable to us hereunder and that no additional notice or consent is required. To pay for an Order, you will need to provide IceStore LLC with the information necessary to process an Order from you, including your shipping address and billing information. 4. PRICING AND PRODUCTS. We make efforts to display our products accurately and to provide accurate information, including pricing information, regarding our Products. We do not guarantee that products or information about them are displayed accurately. We cannot confirm the price of an item until you place an Order. Despite our best efforts, a small number of the items on our Site may be mispriced. We are not responsible for typographical errors regarding price or any other matter. All prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total purchase price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your Order. Having said that, the displayed colors of the products will depend upon your monitor and we cannot guarantee that your monitor will accurately portray the actual colors of the Products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. 5. PROMOTIONAL OFFERS. We may run promotional offers from time to time on the Site. The terms of any such promotion will be posted on the Site. Unless otherwise indicated, we may establish and modify, in our sole discretion, the terms of such offer and end such offer at any point. 6. REFUNDS AND RETURNS. Our return policy can be found here. 7. OWNERSHIP. You understand and acknowledge that the software, code, proprietary methods and systems used to provide the Site or Services (“Our Technology”) are: (i) copyrighted by us and/or our licensors under United States and international copyright laws; (ii) subject to other intellectual property and proprietary rights and laws; and (iii) owned by us or our licensors. Our Technology may not be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, or redistributed in any way without our prior written permission and the prior written permission of our applicable licensors. You must abide by all copyright notices, information, or restrictions contained in or attached to any of Our Technology. Nothing in these Terms of Use grants you any right to receive delivery of a copy of Our Technology or to obtain access to Our Technology except as generally and ordinarily permitted through the Site according to these Terms of Use. Furthermore, nothing in these Terms of Use will be deemed to grant, by implication, estoppel or otherwise, a license to Our Technology. Certain of the names, logos, and other materials displayed on Products, the Site or in the Services constitute trademarks, tradenames, service marks or logos (“Marks”) of IceStore LLC or other entities. You are not authorized to use any such Marks. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities. 8. RULES REGARDING INFORMATION AND OTHER CONTENT. When you access the Site and/or Services, you obtain access to various kinds of information and materials, all of which we call “Content.” As part of the Services, you may be able to upload onto the Site certain Content, for example reviews. You are entirely responsible for each individual item of Content that you post on the Site and, as between you and us, you retain ownership and any intellectual property rights in the Content you post. You grant us a non-exclusive, royalty-free, fully paid, fully sublicenseable, worldwide license, under any and all of your copyright and other intellectual property rights related to that Content. You agree that any such Content or any derivative works, except for any personally identifiable information you submit in regards to your Account or an Order, may be disseminated, distributed, publicly displayed, reproduced, used, sublicensed, posted, or published by us, and searched, displayed, printed or otherwise used or exploited by our customers. To the extent you include personally identifiable information in forums on the Site, we will not be liable for such disclosure. You agree not to revise Content posted by others, and you represent and warrant that you will not post or use any Content in any manner that: Infringes the copyright, trademark, trade secret, or other intellectual property or proprietary right of others; Violates the privacy, publicity, or other rights of third parties or any other law, statute, ordinance or regulation; Is false or inaccurate or becomes false or inaccurate at any time; May be harmful to minors; Is discriminatory, unlawful, tortuous, obscene, fraudulent, defamatory, harmful, threatening, pornographic, indecent, vulgar, harassing, discourteous, hateful, abusive or racially, ethnically, religiously, sexually or otherwise offensive, as determined by us in our sole discretion; Does, or is intended, to stalk, harass or harm another individual; Discloses or provides information protected under any law, agreement or fiduciary relationship, including but not limited to proprietary or confidential information of others; Misrepresents your identity in any way, including through the impersonation of others; Contains any viruses, Trojan horses, spyware. malware, worms, time bombs, cancelbots, or other disabling devices or other harmful component intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; Advocates or encourages any illegal activity; or Has the potential to create liability for us or cause us to violate the requirements of or to lose the services, in whole or in part, of our Internet service providers or other suppliers. Though we strive to enforce these rules with all of our users, you may be exposed through the Site or Services to Content that violates our policies or is otherwise offensive. You access the Site and Services at your own risk. We may, but are not obligated to, remove Content from the Site for any reason, including if we determine or suspect that such Content violates these Terms of Use. We are merely acting as a passive conduit for such distribution and we take no responsibility for your exposure to Content on the Site or through the Services whether it violates our content policies or not. 9. General Rules of User Conduct. It is our goal to make access to our Site and Services a good experience for all of our users. You agree not to, and represent and warrant that you will not use, reproduce, duplicate, copy, sell, resell or exploit any portion of the Site or Services, your use of the Site or Services, or access to the Site or Services for any purposes other than for which the Site or Services are being provided to you, or do any of the following: Conduct or promote any illegal activities while using the Site or Services; Attempt to reverse engineer or jeopardize the correct functioning of the Site, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies the Site; Attempt to gain access to secured portions of the Site or Services to which you do not possess access rights; Interfere in any way with the proper functioning of the Site and Services or interfere with or disrupt any servers or networks connected to the Site or Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site or Services; Use any robot, spider, other automatic device, or manual process to extract, “screen scrape,” monitor, “mine,” or copy any static or dynamic web page on the Site or the Content contained on any such web page for commercial use without our prior express written permission; Mirror or frame the Site or any Content, place pop-up windows over its pages, or otherwise affect the display of its pages. 10. FEEDBACK. In the event that you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to Products, the Site or the Services (collectively “Feedback”), you agree we may use the Feedback to modify our Products and Services and that you will not be due any compensation, including any royalty related to the product or service that incorporates your Feedback. You grant to us a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, modify, translate, distribute, perform, display, import, sell, offer for sale, make, have made and otherwise exploit the Feedback in any form, media, or technology, whether now known or hereafter developed, and to allow others to do the same. This is true whether you provide the Feedback on the Site or through any other method of communication with us, unless we have entered into a separate agreement with you that provides otherwise. 11. MODIFICATIONS TO THE SITE OR SERVICES. We reserve the right to modify or discontinue the Site or Services with or without notice to you. We will not be liable to you or any third party should we exercise our right to modify or discontinue the Site and/or Services. If you object to any such changes, your sole recourse will be to cease access to the Site or Services. Continued access to the Site or Services following notice of any such changes will indicate your acknowledgement of such changes and satisfaction with the Site or Services as so modified. You agree that we, in our sole discretion, may immediately terminate your access to the Site and Services at any time, for any reason, in our sole discretion. YOU AGREE THAT WE WILL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SITE OR SERVICES. 12. PRIVACY AND SECURITY. We know that your privacy is important. For this reason, we have created a privacy policy here that describes our collection, use and disclosure practices regarding any personal information that you provide to us. The security of your personal information is important to us. While there is no such thing as "perfect security" on the Internet, we will take reasonable steps to help ensure the safety of your personal information. However, you understand and agree that such steps do not guarantee that the Site and the Services are invulnerable to all security breaches or immune from viruses, security threats or other vulnerabilities. IceStore LLC reserves the right to cooperate with local, state, provincial and national authorities in investigations of improper or unlawful activities and this may require the disclosure of your personal information. We may also report to other organizations about improper or unlawful user activities and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities. 13. Third Party Content and Other Websites. Content from other users, suppliers, advertisers, and other third parties may be made available to you through the Site and/or the Services. Because we do not control such content, you agree that we are not responsible for any such content. We do not make any guarantees about the accuracy, currency, suitability, or quality of the information in such content, and we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content made available by other users, advertisers, and other third parties or any violation of any third party rights related to such content. The Site and Services may contain links to websites not operated by us. We are not responsible for the content, products, materials, or practices (including privacy practices) of such websites. We make no warranty, representation, endorsement, or guarantee regarding, and accept no responsibility for, the quality, content, nature or reliability of third party websites, products or services accessible by hyperlink or otherwise from the Site or Services. We provide these links for your convenience only and we do not control such websites. Our inclusion of links to such websites does not imply any endorsement of the materials on such third party websites or any association with their operators. YOU AGREE THAT IN NO EVENT WILL WE BE LIABLE TO YOU IN CONNECTION WITH ANY WEBSITES, CONTENT, PRODUCTS, MATERIALS, OR PRACTICES OF ANY THIRD PARTY. 14. DISCLAIMER OF WARRANTIES. THIS SITE AND ALL CONTENT, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY IceStore LLC “WITH ALL FAULTS” AND ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. IceStore LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE CONTENT, PRODUCTS OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. We make no warranty that the Products, Site or Services will meet your requirements, or that the Site and/or Services will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Products, Site or Services, or that defects in the Site or Services will be corrected. You understand and agree that you will be solely responsible for any damage to your computer or loss of data that results from the download of any material and/or Content. No advice or information, whether oral or written, obtained by you from us through the Site, Services, or otherwise will create any warranty, representation or guarantee not expressly stated in these Terms of Use. 15. LIMITATION OF LIABILITY. YOU ACKNOWLEDGE AND AGREE THAT WE ARE ONLY WILLING TO SELL THE PRODUCTS AND PROVIDE ACCESS TO THE SITE AND SERVICES IF YOU AGREE TO CERTAIN LIMITATIONS OF OUR LIABILITY TO YOU AND TO THIRD PARTIES. YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL WE OR OUR OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA, LOST OPPORTUNITIES, OR BUSINESS INTERRUPTIONS OR OTHER INTANGIBLE LOSSES (EVEN IF SUCH PARTIES WERE ADVISED OF, KNEW OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY), ARISING OUT OF OR RELATED TO YOUR USE OF OR ACCESS TO, OR THE INABILITY TO USE OR TO ACCESS, THE SITE OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE. WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND THIRD PARTY MERCHANTS OR FOR ANY INFORMATION APPEARING ON THIRD PARTY MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS SITE OR THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SITE AND THE SERVICES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SITE OR THE SERVICES IS LIMITED, IN AGGREGATE, TO THE GREATER OF (I) THE TOTAL AMOUNT OF FEES YOU PAID TO US RELATED TO THE APPLICALE ORDER GIVING RISE TO OUR LIABILITY AND (II) ONE HUNDRED DOLLARS (U.S. $100.00). Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law. Without limiting the foregoing, under no circumstances WILL WE or our licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, OR non-performance of third parties. Some states do not allow exclusion of implied warranties, so these exclusions may not apply in individual cases. You may have additional rights that vary from state to state. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty, the scope and duration of such warranty will be the minimum permitted under such applicable law. 16. INDEMNIFICATION. You agree to indemnify, defend and hold harmless IceStore LLC, our parents, subsidiaries, affiliates, officers, directors, co-branders and other partners, employees, consultants and agents, from and against any and all third-party claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees and court costs) that such parties may incur as a result of or arising from: (i) your use of the Products, Site or Services (except to the extent prohibited by law); (ii) your violation of these Terms of Use; (iii) your violation of any rights of any other person or entity; (iv) any Content you submit to the Site or Services; or (v) any viruses, Trojan horses, worms, time bombs, spyware, malware, cancelbots or other similar harmful or deleterious programming routines input by you into the Site or Services. 17. RELEASE. You hereby release IceStore LLC, its officers, employees, agents and successors from claims, demands any and all losses, damages, rights, claims, and actions of any kind including, without limitation, personal injuries, death, and property damage, that is either directly or indirectly related to or arises from (i) your use of the Site, or (ii) your purchase of any Product(s). You hereby waive California Civil Code Section 1542, which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor" and you waive any other similar provision of the laws of any other applicable jurisdiction. 18. COPYRIGHT VIOLATIONS. We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent the following information: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed; A description of where the material that you claim is infringing is located on the Site or Services; Your address, telephone number, and email address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our copyright agent for notice of claims of copyright infringement on the Site or the Services can be reached by mail at: 19. Electronic Communications. We can only give you the benefits of our service by conducting business through the Internet, and therefore we need you to consent to our giving you Communications electronically. This Section 19 informs you of your rights when receiving Communications from us electronically. For contractual purposes, you (i) consent to receive communications from us in an electronic form; and (ii) agree that all terms and conditions, agreements, notices, documents, disclosures, and other communications (“Communications”) that we provide to you electronically satisfy any legal requirements that such Communications would satisfy if they were in a print-on-paper writing. Your consent to receive Communications and do business electronically, and our agreement to do so, applies to all of your interactions and transactions with us. The foregoing does not affect your non-waivable rights. You may also receive a copy of these Terms of Use by accessing this Site. You may withdraw your consent to receive Communications electronically by contacting us in the manner described below. If you withdraw your consent, from that time forward, you must stop using the Site and Services. The withdrawal of your consent will not affect the legal validity and enforceability of any obligations or any electronic Communications provided or business transacted between us prior to the time you withdraw your consent. Please keep us informed of any changes in your email or mailing address so that you continue to receive all Communications without interruption. 20. Changes to Terms of Use. This Agreement is subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any) and/or by prominently posting notice of the changes on our Site. Any changes to this agreement will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site or Services. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Continued use of our Site or Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. 21. ARBITRATION AGREEMENT AND JURY TRIAL WAIVER, CLASS ACTION WAIVER, AND FORUM SELECTION CLAUSE (a) Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) between you and IceStore LLC or IceStore LLC employees, agents, successors, or assigns, will exclusively be settled through binding and confidential arbitration. (b) Arbitration will be subject to the Federal Arbitration Act and not any state arbitration law. The arbitration will be conducted before one commercial arbitrator with substantial experience in resolving commercial contract disputes from the American Arbitration Association (“AAA”). As modified by this Agreement, and unless otherwise agreed upon by the parties in writing, the arbitration will be governed by the AAA’s Commercial Arbitration Rules and, if the arbitrator deems them applicable, the Supplementary Procedures for Consumer Related Disputes (collectively “Rules and Procedures”). (c) You are thus GIVING UP YOUR RIGHT TO GO TO COURT to assert or defend your rights EXCEPT for matters that may be taken to small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. You are entitled to a FAIR HEARING, BUT the arbitration procedures are SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT. Arbitrator decisions are as enforceable as any court order and are subject to VERY LIMITED REVIEW BY A COURT. (d) You and IceStore LLC must abide by the following rules: (i) ANY CLAIMS BROUGHT BY YOU OR IceStore LLC MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (ii) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF, (iii) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, IceStore LLC will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation, (iv) IceStore LLC also reserves the right in its sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (v) the arbitrator will honor claims of privilege and privacy recognized at law; (vi) the arbitration will be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award; (vii) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (viii) each side pays its own attorneys’ fees and expenses unless there is a statutory provision that requires the prevailing party to be paid its fees’ and litigation expenses, and then in such instance, the fees and costs awarded will be determined by the applicable law. (e) Notwithstanding the foregoing, either you or IceStore LLC may bring an individual action in small claims court. Further, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret will not be subject to this arbitration agreement. Such claims will be exclusively brought in the state or federal courts located in San Francisco, California. Additionally, notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief before the state or federal courts located in San Francisco, California in order to maintain the status quo pending arbitration, and hereby agree to submit to the exclusive personal jurisdiction of the courts located within San Francisco, California for such purpose. A request for interim measures will not be deemed a waiver of the right to arbitrate. (f) With the exception of subparts 21 (a) and (b) in the paragraph 21. (d) above (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures, then the balance of this arbitration provision will remain in effect and will be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, either subpart (a) or (b) is found to be invalid, unenforceable or illegal, then the entirety of this arbitration provision will be null and void, and neither you nor IceStore LLC will be entitled to arbitration. If for any reason a claim proceeds in court rather than in arbitration, the dispute will be exclusively brought in state or federal court in Los Angeles County, California. 22. Choice Of Law. The Agreement is made under and will be governed by and construed in accordance with the laws of the State of California, consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of another jurisdiction. 23. Entire Agreement. This Agreement constitutes the entire agreement between you and us regarding the use of the Site and Services. Our failure to exercise or enforce any right or provision of this Agreement will not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The word including means including, without limitation. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to us is that of an independent contractor, and neither party is an agent or partner of the other. This Agreement, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without IceStore LLC’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The terms of this Agreement will be binding upon assignees. 24. Copyright/Trademark Information. Copyright © 2017 IceStore LLC. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks. 25. SURVIVAL. Sections 3, 4, and 7 through 26, as well as any other limitations on liability explicitly set forth herein and our proprietary rights in and to the Site, Content provided by us, Our Technology and the Services, will survive the expiration or termination of these Terms of Use for any reason. 26. NOTICE; VIOLATIONS. We may give notice to you by email, a posting on the Site, or other reasonable means. You must give notice to us in writing via email to or as otherwise expressly provided.

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