At Icestore, we strive to provide our clients with the most enjoyable online shopping experience ever, one that will keep them coming back to our store for many years to come. That’s why we believe that our store policies are fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us.
30-Day Money Back Guarantee
Your loose diamond may be returned for any reason with the single exception of breakage, for a full refund less the original shipping and insurance cost (insurance cost is determined by the value of the diamond), within 30 days of the date the loose diamond was shipped to you provided the diamond is accompanied by the original copy of the matching and /or identifying cerificates(s). Returns not accompanied by all of their original documentation will not be honored. All diamonds must be in new condition without having been altered or damaged in any way. You must obtain a "Return Merchandise Authorization" (RMA) code from IceStore prior to returning any item. Any item returned without an RMA will be refused.The RMA code should be written on your original invoice. IceStore LLC will refund the purchase price of the diamond returned within the time-frame and manner specified above, less the original shipping costs. The refund shall be made via wire transfer. DIAMONDS MUST BE SHIPPED POSTAGE PREPAID VIA THE UNITED STATES POSTAL SERVICE AND INSURED FOR THE FULL PURCHASE PRICE. ICESTORE LLC IS NOT RESPONSIBLE FOR ANY RETURNED DIAMOND THAT IS NOT SENT IN THE MANNER SET FORTH ABOVE. Return Shipping Packing your order: For all returns and exchanges, please include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Packages should be double boxed with the address on both the interior and exterior boxes. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package. Please be sure to fully insure any package and return it via USPS registered mail only. Rings and Mountings Our Mountings are all custom manufactured per order and hand assembled specifically in your ring size and for your diamond/s. As such, all Mounting sales are final. No refunds, returns, exchanges or exceptions. We guarantee the quality and craftsmanship of our jewelry for life. Diamond and Gemstone Jewelry Our jewelry pieces are all custom manufactured per order and hand assembled specifically in your size and for your diamond/s. As such, all jewelry sales are final. No refunds, returns, exchanges or exceptions. We guarantee the quality and craftsmanship of our jewelry for life.
We are committed to helping you find the best cut GIA and AGS certified diamonds at the lowest possible prices. If you find the same certified diamond available online at a lower price, simply contact an IceStore Client Services representative firstname.lastname@example.org. We will gladly match the price subject to the following terms and conditions: IceStore Diamond Price Matching applies only to certified loose diamonds sold through our own website with a Bank Wire price equal to or greater than $10,000 USD, excluding all discounts, offers, or promotions. The Diamond Price Guarantee only applies before you purchase your diamond from IceStore. To verify the competing price, you must supply an IceStore Client Services representative with: (1) a copy of the grading report from GIA, AGS for the diamond, and (2) a link to a website offer or a published price offer. The competing price must be available to any member of the public and cannot be a unique discount. The lower price must remain in effect at the time your request is verified by IceStore. Expired offers are not eligible. Competing prices must be in US dollars. The competitor's diamond must be in stock and available for purchase at that price. The IceStore price is the price after any rebates, gift certificates, and promotional discounts have been applied to the item. Costs for comparable shipping and handling will be included in the price comparison. Competitors' special promotions such as rebates, gift certificates, bundled products and "buy one, get one" offers are not eligible for the Price Matching program. Time-limited sales events (such as Black Friday or Cyber Monday), offers advertised as limited in time or quantity, clearance, liquidation and going-out-of business sales, and loyalty program offers are ineligible for the Diamond Price Guarantee program. The Diamond Price Matching does not apply where the competitor or IceStore has made a pricing error or typographical error on an item. Pawn shops and auctions (websites like eBay, or brick and mortar stores) are ineligible for the Diamond Price Matching program. Only one diamond per customer is eligible for the Diamond Price Matching program (multiple claims on the same diamond will not be eligible, regardless of the quantity ordered), and the Diamond Price Matching program can only be applied once per diamond, even if a lower-priced offer is subsequently found. The Diamond Price Matching program only applies to purchases for personal use. The Diamond Price Guarantee does not apply to purchases for resale or commercial purposes. If IceStore decides to match a competitor's price, we will honor the new price for 24 hours. IceStore reserves the right to verify all information regarding the competing offer and to refuse to offer a lower price, at our sole discretion, if we are unsatisfied with our ability to verify the competing price. We reserve the right to: (1) deny requests, (2) modify these terms at any time, and (3) terminate the Diamond Price Matching program at any time, at IceStore’s sole and absolute discretion.
We create the finest examples of custom manufactured diamond rings and jewelry and we stand 100% behind the quality and craftsmanship of our jewelry. We offer a free lifetime warranty against manufacturing defects on all IceStore fine jewelry. If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $250 deposit will be taken before the shipment of your item to Icestore for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the client chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the client after evaluation and any difference refunded. If a warranty issue is found, IceStore will repair the warrantied damage or replace the item without charge. Our manufacturing warranty excludes coverage for wear and tear, loss of precious stones and theft. Repair or service performed by a jeweler other than IceStore will void this warranty. IceStore offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please contact us for more information.
Shipping and Insurance
We offer complimentary FedEx shipping on all domestic orders over $10,000 USD. The cost of shipping for domestic purchases under $10,000 is a flat fee of $55 USD which covers the cost of the shipping and insurance. We ship using FedEx Priority Overnight service insured for the full amount of your purchase. If the value of your purchase exceeds $70,000 we use Brinks Armored Services to provide insured shipping. Once your purchase has been paid for and we are ready to ship you will receive a notification via email communication from IceStore and upon receipt of your acknoledgement another email will follow from FedEx with the tracking number of your package. Shipments will arrive by 10:30AM on the day following the date of shipment. An adult signature will always be required. In many cases it may be more convenient to have a package held at a local FedEx office for pickup at the your leisure. We can facilitate a Hold For Pickup at your request prior to shipping your merchandise. International Shipping International shipments are usually handled via FedEx International Priority service and insured for the full purchase amount. We reserve the right to employ the services of alternate shipping and logistics companies at our sole discretion. The cost of international shipping is determined by the value of the shipment and the destination. High Value Shipments Shipments of high value are defined as any shipment whose value exceeds $70,000 USD are shipping via Brinks Armored Services. An adult signature will be required upon delivery as will identification as proof of the correct recipient. We reserve the right to employ the services of alternate shipping and logistics companies at our sole discretion.
We accept the following forms of payment: Bank Wire Recipient: IceStore, LLC Routing Number: xxxxxxxxx Account Number: xxxxxxxxx Bank Name: JPMorgan Chase Bank NA Complete wire transfer instructions are provided at the time of sale. Certified Check Loose diamond orders will be processed and shipped out 2 business days after funds are recieved via Bank Wire, Money Order or Certified Check. Money Order Loose diamond orders will be processed and shipped out 2 business days after funds are recieved via Bank Wire, Money Order or Certified Check. Personal Check If payment is made via personal check IceStore reserves the right to deposit and hold each payment for up to ten business days. Any check payments that are not received within one week of when the order was placed will be cancelled. Each personal check and/or certified check must be drawn from a US bank account. Personal checks must also have the customer's name and address imprinted on the front of the check. Bitcoin - Buy diamonds and jewelry with BTC Purchase loose diamonds, gems and jewelry using your bitcoins. To make a payment with bitcoin just speak with your client services specialist when you place your order.
Terms of Service