We create jewelry that will last for generations!
We create the finest examples of custom manufactured diamond rings and jewelry and we stand 100% behind the quality and craftsmanship of our jewelry. We offer a free lifetime warranty against manufacturing defects on all IceStore fine jewelry.
If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $250 deposit will be taken before the shipment of your item to Icestore for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation and any difference refunded.
If a warranty issue is found, IceStore will repair the warrantied damage or replace the item without charge.
Our manufacturing warranty excludes coverage for wear and tear, loss of precious stones and theft. Repair or service performed by a jeweler other than IceStore will void this warranty.
IceStore offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at 1.800.697.1468 for more information.